In the Unified Communications arena, CIOs currently have to deal with islands of technology, poor adoption, and the continuation of dire investments without a clear strategy to support their UC investments. Tom Spearman, Diversified Senior Vice President, Advanced Visual Environments, believes this could be related to their investments in two or more conflicting major UC manufacturers, resulting in integration challenges and impeding an effective UC strategy roadmap for the future. By enabling meaningful, productive, and multimodal collaboration, Diversified’s UC practice provides an end-to-end collaboration experience to meet the business needs of any organization. The company’s Unified Communications Practice designs, deploys and supports enterprise-wide IP networks focusing on world class solutions based on technology from Cisco and Microsoft. “Our approach is to listen to the client and understand their goals, current investment, anticipated workflow, current challenges, and the holistic UC infrastructure,” states Spearman.
Diversified’s approach starts with a mission statement that lays the foundation for the client’s new digital infrastructure. This allows every strategic investment, configuration remediation, or workflow modification to become a building block supporting the final goal. An end-to-end solution is designed, built, and managed, which supports the integration of multi-vendor environments and customization according to a specific client’s requirements. However, unlike most vendors, Diversified doesn’t just stop after the technology is operational. They have the resources to provide flexible client support models to assist the clients in leveraging their technology investment to power their business.
Diversified’s UC suite serves a diverse client base, from the SMB market to the Fortune 100 and even the federal government.
Having worked with all of the major markets and industries allows them to blend their prior industry knowledge and expertise—providing greater value to clients. Spearman quotes an example where the firm worked with the government and the financial industry and has an in-depth understanding of the associated strict IA security standards. Diversified applies this knowledge to secure UC environments for other industries as well, ensuring that appropriate measures are taken to secure their real-time communications.
In a similar instance, Diversified helped a military client to move from legacy PBX to a state-of-the-art UC solution on a new data center infrastructure for 40 buildings that consisted of nearly 9,000 phones. “This military client was leveraging CISCO based technology with imperative missions and could not experience any unexpected downtime or degradation in their communication,” adds Spearman. Diversified was able to build a parallel data center environment and UC infrastructure without any disruptions to set the stage for the phone cut. Each building swap was strategically planned to systematically perform cutovers of specific users and buildings without degrading communications or changing dialing habits.
Spearman believes that presenting experience with video communications combined the added ability of relating it back to a technology infrastructure the client has or wants is what truly differentiates Diversified. In addition to their UC practice, Diversified is also continually investing in their entire Digital Architecture portfolio that consists of the data center, cloud, IoT, cyber security, mobility, and enterprise networking. “As all of our business practices and clients’ lines of business depend on digital technology, we plan to continually invest in these areas to provide best of breed solutions under one name,” concludes Spearman.