Matrix Comsec: Enabling Multi-site Communication and Collaboration

Matrix Comsec: Enabling Multi-site Communication and Collaboration

Ruchir Talati, Marketing Manager, Matrix ComsecRuchir Talati, Marketing Manager
Modern day enterprises are witnessing a radical shift in the working patterns with employees dispersed across multiple locations. This change has introduced larger communication gaps and connectivity issues, with real-time collaboration between employees from multiple locations posing a challenge. Countering the challenge effectively to enable seamless communication and collaboration in real-time between the geographically spread out branches of an organization is Matrix. Being a leading manufacturer of cutting-edge products like IP-PBX, Universal Gateways, VoIP Gateways and Terminals, Matrix has carved a niche for itself in the enterprise telecom and security market.

Matrix’s latest innovation, SARVAM Unified Communication Server (UCS) is a future-proof next generation platform offering IP at the core with hybrid universal architecture. Engineered on the four pillars of collaboration, communication, messaging, and mobility, SARVAM offers integrated mobility and unified messaging to effectively address the communication and connectivity issues faced by employees working from home or mobile environments.

SARVAM’s main USP lies in supporting multi-location connectivity for enterprises. Dispersed office branches can be ‘tied together’ over an IP network using SARVAM UCS located at the headquarters, for real-time inter-branch office collaboration and communications. Multi-site connectivity over IP also facilitates common dial plans and numbering across different branches, besides common Auto-attendant and Voicemail system, through a PBX. Employees can use their own devices to experience a bouquet of collaborative features such as Audio Conferencing, Video Calling, Instant Messaging and over hundred Call Management options through Presence Sharing at the office and remote locations. Presence Sharing determines users’ availability—online, offline, their availability for participating in communication sessions—busy or out of office, and their preferred mode of communication—call or instant messaging, before a conversation begins. Presence Status can be altered at will and intimated to others in real-time.
“In-skin GSM, advanced Voicemail features, simple licensing and product architecture differentiate our solutions from the rest,” asserts Talati, adding that access to all features from personal devices eliminates communication bottlenecks, eventually boosting employee productivity. SARVAM’s universal hybrid slot architecture supports new age and legacy networks from a single chassis, delivering communication convenience at compact footprints.

The solutions’ portfolio of Matrix caters to the evolving communication needs of industries such as hospitality, healthcare, manufacturing, banking and retail. When Glenmark Pharmaceuticals, a research-driven company with a global presence, sought to expand its manpower, the registration process had to be carried out using two different systems, which was time-consuming. With Matrix on board, Glenmark leveraged Matrix IP-PBX, which offered the flexibility to register all users in one system and was scalable to accommodate even future recruitments. Furthermore, access to intelligent call management features such as Call Transfer, Call Mute, Call Forward, Do-not-Disturb and Audio Conference improved communication convenience and also boosted employee productivity.

In-skin GSM, advanced Voicemail features, simple licensing and product architecture differentiate our solutions from the rest

Matrix boasts of a client base comprising of GEC Alstom, Price Waterhouse Coopers, American Express, Grindwell Norton and many more. With a robust innovation team, comprising of nearly 40 percent of its workforce, the company is well positioned to cater to its clients’ demands. Not surprisingly, Matrix has over 40 globally acclaimed innovations to its credit. The innovations, Talati says, intend to package the solutions with more productive, flexible, reliable, support and cost-saving features. He also opines that Matrix’s positioning is based entirely on offering these inherent values that end customers expect from all infrastructure solutions. “Substance in the form of technology, depth, genuineness and going beyond the mere outer facade is in the DNA of Matrix’s solutions,” concludes Talati.